Related article: In-House Invoices: Creating, Managing, and Processing Invoices
 

Voiding an Open Invoice

Cancel an open invoice if it was created in error or is no longer required. Voiding an invoice reverses the system’s internal accounting entries (the ledger), effectively removing the invoice from the system’s financial records. Voided invoices remain visible in the In‑House Invoices search.

1. In an Open invoice → select Void. 
   
   
    
2. The invoice will be voided. 
   • The status will update to void 
   • The buttons beneath Line Items update to Send Invoice and Invoice PDF
     
     

Refunding a Payment

1. In a Paid invoice → select the payment line in the Payments section:
   
   
    
2. The Payments Details side panel opens. 
    
3. Select Refund.
   
   
    
4. A Refund Reason field and confirmation button appear at the bottom of the Payment Details form. 
   • Interac Present payments: a “Select Reader” prompt appears; complete the refund using the reader and the same card used for the original payment.
   • Card Present payments: the refund is processed through Stripe.
   • Manual payments: the refund is recorded directly in EMHware.
     
     Select Cancel if you do not wish to proceed. 
     
     
      
5. The payment Status updates to Refunded.
   
   
    
6. The Payment Details form updates with the refund information.