Refunding Invoices 

To refund an invoice paid online:

1. Search and open the applicable invoice that was successfully paid. 
    
2. In the Client Invoice Details select Refund. The refund will automatically be processed and when completed a confirmation message will display, Charge refunded successfully.
    
3. Invoice Status will update to refunded and the Refunded field will display YES.
   
   

To review Refunds and Declined Payments for in-person payments review the Payments Terminal: Taking an In-Person Payment article.
 

Voiding Invoices

To void or cancel an invoice, it must have a Status of open and cannot be paid or refunded. 

1. Search and open applicable invoice.
    
2. Select Void → once completed a confirmation message will display, Invoice voided successfully.
    
3. Invoice Status will update to void.