Amy H
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Recent activity by Amy H-
EMHware Basics
Q: What is EMHware Inc.? A: We provide a SaaS agency management and client information platform for addictions, mental health, and social service agencies. EMHware is a secure cloud-based softwa...
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Enabling Appointment Notifications in Client Files
Within a client’s file, a. Select Client Menu (client name) > b. Select Dataset. Scroll down to Telehealth calls and Appointment notifications or Appointments Notification section > select Message ...
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Case Data
Q: Does the Expiry Date field in a case data provide notifications? A: Currently, the Expiry Date field in a case data does not provide notifications and is a display feature only. Users can search...
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Payments Terminal: Taking an In-Person Payment
After the location and reader are set up in the global Payments tab under Terminal, your agency can begin taking in-person payments on open invoices by following the steps below. The Pay In-Person...
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Sending an Appointment Notification
Appointment notifications are included with Core EMHware. To request the implementation of this feature, submit a ticket to EMHware Support or your account manager. Review the Appointment Notificat...
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OHIP Health Card Reader
EMHware's OHIP Health Card Reader can be used to create new client datasets or update existing client datasets. A wired USB card reader is recommended for this feature to function. Ensure your card...
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Case Notes
Q: How do I print case notes from a client file? A: Individual case notes can be printed from within the Case Notes tab of a client file or send to the client's attachments by selecting the PDF but...
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EMHware Help Centre in Zendesk
Q: How do I increase the size of images in EMHware's knowledge base articles when viewing in Zendesk?A: To increase the size of images embedded in our knowledge content, right-click on the applicab...
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Refunding and Voiding Invoices
Refunding Invoices To refund an invoice paid online: Search and open the applicable invoice that was successfully paid. In the Client Invoice Details select Refund. The refund will automatically ...
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Payments Reports
The Payments (PayPro) module includes three reports that help you review balances, outstanding invoices, and unbilled services. These reports were introduced with the Accounting Ledger and In‑House...