Q: What is EMHware Inc.? 

A: We provide a SaaS agency management and client information platform for addictions, mental health, and social service agencies. 

• EMHware is a secure cloud-based software hosted in a Class “A” facility.
• We provide a smooth transfer of historical data from other systems into ours.
• Referrals can be sent electronically using our built-in tools (no more paper, faxing, or data entry).
• EMHware gives intuitive and effective processes for managing clients, appointments, and notes.
• We keep up-to-date ministry reports to ensure you can get all your starts easily. 
• Compatible browsers include: Google Chrome, Microsoft Edge, and Mozilla Firefox.
   

Q: How do I update my user password?  

A: Agency administrators can reset user passwords in the Worker Manager or select “Reset Password” in a worker account to send the worker an email to reset their own password. 

• Alternatively, when logged in, each user can access the User Menu > My Account > scroll down to Login Information and follow the on-screen instructions to reset their password.
• If a worker forgets their password, they can either contact their admin or utilize the Forgot Password link on the login page and follow the on-screen instructions. 
   

Q: EMHware Support asked me to clear my cache in a ticket. How do I clear my browser cookies and cache? 

A: Go to your browser settings > delete browsing data + cookies + cached images and files > close your browser window > reopen your browser > go to your EMHware site > optionally complete a hard reset by selecting Ctrl or CMD + F5 on your keyboard.

For further information, please visit one of the following external links depending on your preferred browser: 

• Google Chrome: Clear cache & cookies in Chrome - Google Accounts
• Microsoft Edge: Manage cookies in Microsoft Edge: View, allow, block, delete and use
• Mozilla Firefox: Clear cookies & site data in Firefox