Amy H

  • Total activity 455
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 26
  • Subscriptions 339

Articles

Recent activity by Amy H Recent activity Votes

  • How can we help?

    1. EMHware FAQ
    2. Support & Account Assistance

    Q: How do I submit support tickets or questions?A: Approved agency administrators can submit tickets to EMHware's Support Team through our Zendesk Support Ticket system. Login to your Zendesk acco...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EMHware Basics

    1. EMHware FAQ
    2. Getting Started

    Q: What is EMHware Inc.?  A: We provide a SaaS agency management and client information platform for addictions, mental health, and social service agencies.  EMHware is a secure cloud-based softwa...

    • Amy H
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Enabling Appointment Notifications in Client Files

    1. How to use the EMHware Platform
    2. Appointment Reminders

    Within a client’s file, a. Select Client Menu (client name) > b. Select Dataset. Scroll down to Telehealth calls and Appointment notifications or Appointments Notification section > select Message ...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 2 votes

  • IDS Reports Module

    1. How to use the EMHware Platform
    2. EMHware Report Suite

    The IDS Reports module in EMHware is designed for easy export, allowing you to submit your data directly to Integrated Decision Support (IDS). Save time on data preparation and streamline your exte...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Case Data

    1. EMHware FAQ
    2. Navigating Client Files

    Q: Does the Expiry Date field in a case data provide notifications? A: Currently, the Expiry Date field in a case data does not provide notifications and is a display feature only. Users can search...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Payments Terminal: Taking an In-Person Payment

    1. How to use the EMHware Platform
    2. Payment Processing (PayPro)

    After the location and reader are set up in the global Payments tab under Terminal, your agency can begin taking in-person payments on open invoices by following the steps below.  The Pay In-Person...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Sending an Appointment Notification

    1. How to use the EMHware Platform
    2. Appointment Reminders

    Appointment notifications are included with Core EMHware. To request the implementation of this feature, submit a ticket to EMHware Support or your account manager. Review the Appointment Notificat...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • OHIP Health Card Reader

    1. How to use the EMHware Platform
    2. Additional Features

    EMHware's OHIP Health Card Reader allows you to create new client datasets or update existing ones.A wired USB card reader is recommended. Ensure the reader is connected to your computer before sta...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Case Notes

    1. EMHware FAQ
    2. Navigating Client Files

    Q: How do I print case notes from a client file? A: Individual case notes can be printed from within the Case Notes tab of a client file or send to the client's attachments by selecting the PDF but...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • EMHware Help Centre in Zendesk

    1. EMHware FAQ
    2. Getting Started

    Q: How do I increase the size of images in EMHware's knowledge base articles when viewing in Zendesk?A: To increase the size of images embedded in our knowledge content, right-click on the applicab...

    • Amy H
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes