External Case Data Missing

Pinned Planned

Jade Soltice

• September 14, 2026 15:08

Hello,

The External Case Data Builder is missing from the modernized Admin menu:

Will it be on another page going forward?

Best,

Jade

0

• Official comment

  

  Amy H

  • September 17, 2026 19:25
  • Edited

  Hi Jade, 

  Thank you for your feedback. The External Case Data Manager is expected to remain available in the Administration menu and is included in our planned modernization work.

  In the meantime, please continue accessing this feature through the Classic view. We’ll communicate the update in our biweekly release notes once the modernized version becomes available.

  We appreciate your continued feedback and support!

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