Program parameter not populating for some people in the Modernized Dashboard Summary View

Planned

Roxanne Regnier

• May 15, 2026 17:32

Hello,

The Program(s) parameter in the modernized version of the Dashboard Summary View is not populating for at least 2 or 3 people, but it is populating for me.  I don't see anything I'm able to change on my end. Can you assist or advise, please?

Note that I believe our Classic View is the same for all 4 of us.

Below is a screen shot of my Program(s) parameter (Figure 1) and theirs (Figure 2)

Figure 1

 

Figure 2

 

Thank you,

Roxanne Regnier

2

• Official comment

  

  Amy H

  • May 15, 2026 20:18

  Hi Roxanne,
  
  Thank you for flagging this. We’ve created a support ticket so we can follow up directly and gather more details. We’ll leave this thread open in case others are experiencing similar behaviour with the Program(s) parameter in the modernized Summary View.
• 

  Graydon Marshall

  • May 20, 2026 12:05

  I am also experiencing this as well.  Most of my staff have no items listed there even though they are attached to programs and can see them in the "classic" view.

  1
• 

  Amy H

  • May 22, 2026 21:11

  Hi Graydon, 
  
  Thank you for flagging this for your agency as well. I’m reaching out in a separate support ticket so we can connect directly and gather the details needed for our investigation.

  0
• 

  Abusheikh

  • May 25, 2026 17:24

  I am also experiencing this as well. has this been resolved?

  0
• 

  Amy H

  • May 25, 2026 21:23

  Hi Abusheikh, 
  
  

  Thank you for reaching out. Our Development team is currently investigating this issue and working toward a resolution.

  In the meantime, users who are unable to access the Program(s) in the Modernized Summary View are encouraged to continue using the Classic View as a temporary workaround.

  Once a fix has been implemented, it will be communicated through our biweekly release notes.

  0

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